Terms and Conditions

Our Product and Services:

We pride ourselves on delivering excellent service and products.
 
We have taken all reasonable measures to represent all items as accurately as possible. But some slight colour variations may occur due to monitor settings or batch to batch variations during manufacture. 
 
Some items are handmade and small imperfections may occur.

Our Payment Terms:

All prices are stated in NZD and are inclusive of GST.
 
Littlies Party Hire reserves the right to modify pricing at any time without prior notice.
 
Our goods are for purchase through our 24/7 online store www.littliespartyhire.co.nz
 
We accept payment via Paypal, credit card or internet banking.
 
Paypal complies with PCI DSS (Payment Card Industry Data Security Standard), which is a set of comprehensive requirements that all businesses who handle credit and debit payments must comply with, regardless of size or number of transactions they process.
 
If you are paying via internet banking, payments can take up to 3 working days to clear. Please note that we must see confirmation of payment into our account before we will ship the items.
 
Hire items can be booked via our ‘Contact us’ form on our website or by emailing us at sales@littliespartyhire.co.nz or by booking through the website.
 
If you're not paying in full when you make the booking, a deposit of 25% is required to secure your booking of the hire items (not including the bond). This fee is non-refundable. If you have not made full payment 72 hours prior to your party date, we reserve the right to cancel your hire.
 
A refundable Bond of $50.00 is payable for each party hire and must be paid along with the full hire fee before you can collect your items. This bond will be refunded to your account once all items have been returned and accounted for and undamaged. If any items are returned damaged, missing or stained then the Bond will be retained by Littlies Party Hire Ltd to cover the cost of cleaning, repair or replacement. Any damage occurred above this cost will incur a replacement fee which will be sent out via invoice within 7 days.

You can either add the $50 bond to your cart at the time of booking or bring $50 cash with you on pick-up.

Refunds:

Please choose your items carefully as we do not offer a refund on our e-commerce store if you change your mind.
 
If your goods are not what you expected, please contact us immediately to work on a solution or if they arrive damaged please contact us within 3 working days for a replacement or a refund. Please keep your receipt or invoice. We may require photographic evidence of the damage for our courier company.

Hire Period:

The hire period will be listed on your invoice with a collection and return time and date. If you return this later than the stated time and date, you will be charged for the next rate, weekend to weekly or another weekly hire fee added.

 
If you choose to return your items early, a refund or early return fee will not be applied.
 

Collection and returning of items is to be arranged by appointment only via email on sales@littliespartyhire.co.nz or via phone by contacting Renee on 0273 468 533 or Karen on 021 138 2506. We suggest Thursday or Friday to collect your items and return on a Monday. Evening pickups are available prior to 8 pm by appointment only.

We require a Minimum $20 purchase of our hire equipment.

If the hire items are more than 30 mins late coming back from the pre-arranged time, without prior contact with a party consultant, there is a $30 late fee which will come off your bond.

Cancellation of Hire:

If you decide to cancel your hire equipment a cancellation fee will apply. 

  • 25% if cancelled within 30 days
  • 50% if cancelled within 7 days
  • 80% if cancelled 48 hours’ prior

If you cancel outside of 30 days, then no cancellation fee will apply, except the deposit you made on the invoice.

Privacy Policy:

Littlies Party Hire will collect personal information from you during the booking process, this will be kept confidential and secure. We will not give away or sell any of your details without your consent. Failure to provide information requested to secure your booking may result in the hire being declined or terminated.
 
We will keep your details on file for product offers, services, and birthday reminders. 
 
You have the right to access any personal information held about you under the Privacy Act 1993. You can contact us on sales@littliespartyhire.co.nz should you wish to be removed from our database and mailing list.

Shipping:

At Littlies Party Hire we use Pass the Parcel for our online partyware/SHOP orders. We have flat fees that make it easy to know what your shipping costs will be. NZ Post helps us with our larger items!
 
Once your order has been placed online at www.littliespartyhire.co.nz it will be carefully packaged and dispatched within 24hours (excluding weekends and public holidays)
 
You should expect to receive your order within 1-4 working days depending on where your parcel is going to in New Zealand.
 
Auckland-wide - $6.50
North Island - $7.50
South Island - $8.50
  
None of our parcels require a signature upon delivery, so they will be left at the door if no one is home! This means you'll actually get your parcel on time! No 'Card to Calls' to collect. 
 
We will send your tracking number via email once your item/s have been dispatched via NZ Post or Courier Post.
 
We can deliver to PO Boxes and rural addresses at no extra cost.
Our hire items are usually 'pick-up' only from our warehouse but we can offer delivery:
  • North Shore and Central Auckland: $70 one way or $120 return
  • West, East and South Auckland: $120 one way or $200 return

    If you would like delivery, please contact us first for availability.  

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    Contact Us

    Contact us at Littlies Party Hire  EMAIL: sales@littliespartyhire.co.nz FACEBOOK: www.facebook.com/littliespartyhire PHONE: 09 217-3557  PARTY ...

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    Where are we located?

    All our hire items can be collected from our store on Fridays and returned on a Monday.

    35 Sonoma Crescent, Oteha 0632